Home Support and Troubleshooting
Support and Troubleshooting
A clear error message is useful. Your password should stay private.
Before Requesting Help
- Read the unlock guide and refresh the entry’s actual status.
- Record version 8.1.0, your Windows version and whether the file is local NTFS.
- Describe whether you were locking, unlocking, moving a file, exporting a kit or changing a password.
- Include the exact visible error with private paths removed. Keep the encrypted vault and original files intact.
Contact
Email support@freefilelock.com. Do not include passwords or recovery secrets.
RelevantKnowledge Questions
The optional research software has its own privacy, support and removal information. Review its current policy or its installed entry in Windows Settings → Apps.